Reactive Service Desk Tickets Are Expensive
To fight the rising cost and complexity of digital workplace technologies, IT teams must prioritize issue detection based on the impact to the business. But how can you achieve this when you're relying on contextless information from technology silos. Proactive IT is impossible without the full context of employee experience.
Implement Proactive Incident Alerts
Nexthink provides needed context via real-time monitoring of all aspects of digital employee experience, intelligently finding and notifying you of the most urgent and pervasive issues affecting employees, before they become major incidents.
Monitor What Matters
Reactive troubleshooting can be five times more expensive than proactive troubleshooting. Deploy Nexthink alerts to monitor anything from device slow downs to application crashes or network connection failures.
Give Control Back to IT
Each year the number of IT tickets grows yet only 44% of technology issues that employees face are reported to IT. Nexthink's real-time alerts put you back in control of their environment, notifying you of all issues as they happen, whether or not employees report.
Start Troubleshooting Instantly
Nearly 70% of employees state that it can take between 6-24 hours to fully resolve a single issue. Nexthink's alerting capabilities help IT Teams get started right away by informing them of an issue before an employee ever submits a ticket.
Why Nexthink?
Only Nexthink Infinity gives IT the universal visibility required to solve any employee issue rapidly and cost-effectively.
Discover Key Features
Alert Hub
Get a complete, real-time view of incidents happening across your organization. One central location shows all alerts that have been triggered over the past 30 days.
Impact Assessment
Instantly gauge priority based on total scope. See how many users have been affected, where are they located, and prioritize which issues to address immediately.
Custom Alerts & Thresholds
Nexthink delivers preconfigured alerts with thresholds set based on industry benchmarks. Alerts can also easily be created and customized to fit your needs.
We have a very large organization with people in many different roles. Being able to segment and identify the personas to give them the right technology to be successful in their job is extremely important."
We have a very large organization with people in many different roles. Being able to segment and identify the personas to give them the right technology to be successful in their job is extremely important."
We have a very large organization with people in many different roles. Being able to segment and identify the personas to give them the right technology to be successful in their job is extremely important."