The End of the
Service Desk?

72% of IT professionals agree the traditional service desk will cease to exist in the next 3 years. Which then begs the question... what comes next?

The future of End-User Computing (EUC) has reached a turning point. The service desk must evolve to meet the needs of a changing workplace. But where are IT leaders investing? What skills will be most crucial in this future of work? Read the report now to find out.

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Report Highlights

We surveyed 1000 IT professionals across the US, UK, France, and Germany, to hear their thoughts on the future of IT. The responses showcase a new, more automated future—one where the service desk may need to fundamentally change, or risk becoming obsolete.

96%
Think that most EUC teams will have a team dedicated to user experience/ Digital Employee Experience within the next three years.
93%
Agree that new technologies (AI & automation, etc.) will radically transform the EUC industry in the next 3 years.
AI Investments Will Surge | +20% in 3 Years 
In an effort to become more proactive, IT departments plan on increasing AI spend (and AI-based automations) by nearly 20% in 3 years' time.

Discover the strategies and technologies IT departments like yours are choosing to focus on to adapt to this new world of IT.

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