See, Diagnose, Fix: Issues Faster, Prevent Ticket Overload and Drive Down MTTR and AHT

The lack of proper insights can make diagnosing incidents difficult, another factor that can contribute to this is agents toggling between various tools to remediate fast resolution. The delay in ticket resolution and escalations drives up AHT and MTTR causing the service desks to struggle.

Nexthink Amplify gives the agent a single view of incidents, diagnostic checklists and remediation power, without end user involvement. Nexthink Amplify is an integration between Nexthink and any ITSM solution giving information on impacted devices or users to the Service Desk agents, in order to  reduce the mean time to repair (MTTR) and average call handle time (AHT).