The Ambassador Hub is an exclusive space for Nexthink Ambassadors to connect. Come by to meet the changemakers who shape the future of DEX and learn more about the program.

Opens daily at 8:00 AM. All attendees, whether pre-registered or registering onsite, must check in upon arrival to receive a conference badge. An information desk is staffed in the registration area each day for assistance.

The Ambassador Hub is an exclusive space for Nexthink Ambassadors to connect. Come by to meet the changemakers who shape the future of DEX and learn more about the program.

Available to all DEXOps Learning Track ticket holders only. Access is included for attendees with a morning session, afternoon session, or both.

Kick off Experience 2026! Open to all General Admission ticket holders. Connect with fellow attendees in the Solutions Pavilion, featuring sponsoring partners plus IT Nerd Mastermind, hosted by The DEX Show. Join us on the Expo Stage to see how contestants fare across IT Nerd specialist subjects, including Star Wars and X-Men, as well as IT Nerd general knowledge and more. Light bites and drinks provided.

The Experience '26 exhibit hall: Connect with sponsoring partners!

Nexthink demo stations featuring drop-in demonstrations with product experts.

Opens daily at 8:00 AM. All attendees, whether pre-registered or registering onsite, must check in upon arrival to receive a conference badge. An information desk is staffed in the registration area each day for assistance.

Available to all General Admission ticket holders.

The Experience '26 exhibit hall: Connect with sponsoring partners and discover lightning talks from IT Change Makers on The Expo Stage.

Nexthink demo stations featuring drop-in demonstrations with product experts.

Stop by the Nexthink Services Hub for a high-impact conversation about how to elevate your digital employee experience (DEX). Designed as a focused space for strategic engagement, the Hub features our Professional Services (PS) and Nexthink Accelerate experts ready to connect with you. Whether you’re looking to boost DEX maturity, explore Nexthink Accelerate opportunities, or simply get expert guidance on your next steps, our team is ready. This is your chance to have meaningful, tailored discussions with the people who help drive outcomes for organizations like yours every day.

The Nexthink Services Hub is ideal for customer product owners and technical stakeholders seeking:

• Guidance to strengthen ongoing DEX initiatives
• Strategic input on accelerating results with Nexthink
• A clearer view of how PS and Accelerate services deliver long-term value

While product demos will be available in a separate area, Nexthink Experts, this is your go-to destination for advisory insights, practical recommendations, and direct access to Nexthink’s top DEX experts.

Nexthink Co-Founder & CEO, Pedro Bados, alongside Chief Product Officer, Samuele Gantner, explore Agents of Change and unveil Nexthink's latest innovations.

Remote support is no longer just about fixing what's broken — it's about anticipating what's next. In this session, LogMeIn shows how the Nexthink + Rescue integration is closing the gap between device-level insight and real-time remediation, with AI capabilities like session summaries, device analysis, and in-session recommendations already changing how technicians work. But the bigger shift is agentic: autonomous AI agents that monitor live support sessions, detect compliance drifts, and enforce security governance — without human intervention. Backed by Pulse of Work data, this session maps the journey from today's intelligent integration to tomorrow's self-governing IT infrastructure.

Deploying AI PCs is only the beginning. The real challenge is understanding whether those investments are improving employee experience and delivering measurable business outcomes. In this session, Qualcomm shares how it uses Nexthink digital employee experience (DEX) insights, employee sentiment, and endpoint telemetry to evaluate devices powered by Snapdragon. Attendees will learn how to move beyond assumptions and create a repeatable framework for measuring AI PC success, validating ROI, and making data-driven decisions about future deployments and compute standards. Inspired by Qualcomm's deployment of more than 15,000 Snapdragon-powered devices, this session demonstrates how organizations can turn AI PC strategy into measurable business impact.

What happens when IT automates away nearly half of its support work—and realizes its biggest opportunity isn't solving problems, but preventing them? In this session, National Grid shares its journey from 0% to nearly 50% automation in less than two years by combining Nexthink, AI, APIs, and endpoint intelligence to create seamless employee experiences. Learn how the team built reusable, programmatic campaigns, automated software fulfillment and user communications, and exported millions of endpoint insights to drive large-scale analytics and continuous improvement. Beyond the technology, discover how automation is reshaping the role of EUC from reactive support and ticket reduction to partnering with business leaders, understanding organizational challenges, and delivering measurable business value through exceptional digital experiences. 

Attendees will leave with practical strategies for scaling automation through APIs, building intelligent and proactive workflows, reducing support demand, and repositioning IT as a strategic driver of employee experience rather than simply a resolver of technical issues.

What are the building blocks of a successful DEX team? In this breakout session, Ashu Tewari, Senior Manager of End User Experience, and Katie Richenberg, Senior Specialist of Data Strategy & Analytics, explore the key skills needed for a DEX team, and the unique success stories that can come from taking a creative approach to analyzing and activating DEX data at scale.

In this session, Tim McPhail, Sr. Platform Engineering Manager at Ecolab, will share how Ecolab uses Nexthink on to strengthen endpoint management at scale. 

Attendees will learn how real-time visibility, automated remediation, and compliance monitoring help identify issues earlier, reduce manual effort, and improve the security and reliability of the digital workplace especially in the context of Mythos. The session will explore practical strategies for building a more proactive endpoint estate while supporting consistent, measurable outcomes across a complex enterprise environment.

This session will explore practical strategies for deploying and integrating Nexthink Spark within AbbVie’s digital workplace and IT operating environment. Participants will gain insight into how to structure the implementation program, align stakeholders, integrate data sources and workflows, and scale adoption across the organization.

Technology should adapt to employees, not the other way around. In this session, Mondelēz and HCLTech will share how they are evolving Digital Employee Experience (DEX) from a technology performance measure into a strategic lever for productivity and business outcomes.

Explore how experience intelligence, proactive remediation and automation are helping move workplace support from reactive issue resolution to anticipating and preventing digital friction. The session will also look ahead at the role of AI and agentic operations in creating a more intelligent, context-aware workplace experience.

AI is reshaping every aspect of enterprise technology and some of the world’s most influential technology companies are helping define what comes next in DEX. 

In this fast-paced partner panel, leaders from AWS, GoTo, Intel and Qualcomm bring perspectives from across the ecosystem to explore how the market is evolving, what those shifts mean for their customers, and where they see the greatest opportunities for AI to create meaningful value. Expect real-world perspectives on where AI is delivering today, where the biggest opportunities are emerging, and what technology leaders may need to rethink about what comes next. 

Available to all General Admission ticket holders.

Insight alone is no longer enough. Transformative organizations are taking a unified approach that converts experience analysis into measurable business value. Learn how implementing an Employee Experience Management Office can help you translate technology insights into continuous action — empowering employees, improving IT responsiveness, and driving meaningful business transformation. Gain practical guidance on how telemetry and sentiment data can help your IT support teams shift from reactive issue resolution to proactive experience management and how an insight-driven employee experience enables smarter decision-making across the full end-user device lifecycle.

IT teams are under more pressure than ever. They're expected to deliver exceptional employee experiences, defend against increasingly sophisticated security threats, manage distributed workforces, and keep devices running seamlessly, all while navigating a growing ecosystem of management and security tools. 

In this session, we'll explore how modern endpoint management is evolving from reactive troubleshooting to proactive, intelligence-driven operations. We'll discuss how Intel integrates with solutions like Nexthink to help IT teams remotely manage and recover devices, even when the operating system is unavailable, improving resilience and reducing downtime. You'll also get a look at Intel® Device IQ, a new intelligence layer that uses platform telemetry and AI to help identify issues earlier and move organizations toward a future of predictive remediation and self-healing PCs. 

Key Session Takeaways: 

• Shift from reactive endpoint management to proactive, intelligence-driven operations.
• Improve business continuity with hardware-enabled remote recovery and management.
• Enhance employee experience through application optimization and predictive device insights.
• Strengthen security with hardware-based protections built into the foundation of the PC.

DEX gave organizations visibility. Agentic DEXOps delivers action. For years, Atos has helped enterprises turn digital experience insights into business outcomes, a discipline that traditionally requires a dedicated Experience Management Office and multiple specialist roles. Agentic DEXOps changes that equation, combining AI agents and human expertise to detect, investigate and resolve workplace issues faster and at greater scale. Join us to explore the next chapter of DEXOps.

In this forward‑looking session, Christy Punch, Principal Analyst at Forrester, will explore the emerging dynamics shaping modern experience management—from rising employee expectations to the increasing reliance on real‑time intelligence and automation. A timely, strategic view for leaders preparing for the next phase of IT transformation.

The next revolution in the automotive industry is not just about the vehicle, it's also about the experience of the people behind it. In this session, BMW and Computacenter share how together they are creating a more proactive, intelligent and experience led digital workplace - using DEX data, automation and employee insight to prevent problems, improve everyday experiences and contribute to meaningful business outcomes. Buckle up and enjoy the ride!

DEX has fundamentally changed what enterprise IT can see, understand, and automate. Yet organizations running the same technology continue to achieve radically different outcomes. Why? This keynote explores the distinction between technology capability and operating capability, and why that difference will define the next era of enterprise IT. Through the evolution of DEX, we'll examine why the organizations creating exceptional business outcomes aren't simply adopting better technology, but rather, building a fundamentally different way of operating it.

This session from Gartner's Dan Wilson helps Digital Employee Experience (DEX) leaders measure digital friction, improve IT processes, and enhance the employee experience with technology.

Digital employee experience is no longer just about dashboards and metrics; it's becoming a core operational discipline. Join leaders from Kimley-Horn, Vizient, and Ciena as they discuss how they're operationalizing DEX to drive meaningful business outcomes. From building grassroots enthusiasm and securing executive sponsorship to advocating for employees with data and uncovering issues that traditional IT metrics miss, this panel will share practical lessons learned from organizations at different stages of their DEXOps journey. 

Attendees will leave with actionable ideas for increasing internal adoption, gaining leadership buy-in, embedding DEX into day-to-day operations, and using experience data to proactively solve business problems before they become support tickets.

What can a personal IT agent for your employees do, if it’s trained on the right contextual data for your unique workplace? Join this breakout session with Jorge Polo, Director of Digital Workplace Services and Brian Pashel, Digital Workplace Technologies Manager at Southern Company for a deep dive into their rollout of Nexthink Spark, their lessons learned, and outcomes achieved. Leave with real insights to apply to your organization’s AI-enabled digital workplace.

AI is transforming how organizations work but successful adoption requires more than experimenting with new tools. In this candid conversation, Jordan Sones, SVP of Digital Workplace and Applied AI at Moody’s explores how enterprises can create space for innovation while managing agent sprawl, shadow AI, security, and cost. 

The discussion will cover how to make AI more navigable for employees, establish risk-based guardrails for experimentation, and use trusted digital workplace data to ground AI workflows in real-world context. Attendees will gain practical guidance for moving AI from isolated pilots to sustainable, measurable business value while keeping employee experience at the center.

Join us as Jonathan Buckner, Director of Enterprise Observability and Jason Edwards, Performance Management Engineer of Leidos, discuss how they move from AI observation to AI mastery, leveraging AI Drive and Guides to move from how often to how well. Audiences will leave this session with insights into how they can become drivers of the AI first workplace not only through technology, but also user behavior.

Three years from now, what will customers expect from their workplace service provider? As AI becomes more deeply embedded in service delivery, today's emerging capabilities could quickly become tomorrow's baseline. 

Bringing together leaders from Atos, Computacenter, Ellipsys and Dell, this panel looks beyond the immediate AI opportunity to ask where workplace services are heading next. From new customer outcomes to the changing role of human expertise, hear what those closest to the evolution of managed services are learning today, and their predictions for the service desk, skills and operating models that will define what comes next. 

Digital employee experience strategies have traditionally centered on Windows endpoints, but the enterprise workspace is rapidly evolving. SaaS, enterprise browsers, VDI, DaaS, and IGEL are changing how users access applications and services—and where the digital experience needs to be understood and measured.

In this session, IGEL and Nexthink explore how DEX can evolve beyond the traditional Windows endpoint. We’ll examine how IGEL context and telemetry can complement Nexthink’s experience intelligence to provide greater visibility across the digital workspace, helping IT better understand user experience, accelerate troubleshooting, and deliver secure, high-performing workspaces.

The modern workplace is increasingly shaped by digital complexity, where fragmented employee experiences and reactive support models can hinder productivity and business performance. As organizations look to improve workforce effectiveness and agility, the focus is shifting from resolving technology issues to proactively enabling seamless digital experiences.

TCS envisions an AI-First Workplace where intelligent automation, observability, and autonomous operations provide real-time visibility into the digital workplace and proactively address disruptions before they impact employees.

Join TCS to explore the future of the AI-First Workplace and learn how intelligent, experience-led operations can unlock greater workforce productivity, agility, and resilience at scale.

Devices and applications are where digital employee experience programs start. Total experience digs deeper. Did the employee have a better day? Were they more productive? Did they feel better supported? 

This session shows how we’ve made that shift. We built a single structured view of our AI initiatives, spanning proactive fixes, security, asset management, and sustainability, with each use case tagged by the value it delivers. That structure gave us room to expand delivery excellence beyond traditional IT, into aspects of the workday that determine whether people thrive. We'll share what it takes to get there: the organizational changes, the AI-driven connections across previously separate domains, and where total experience is headed next. 

At Prudential, there is a belief that technology should make work simpler, not more complex. In this session, Manoj Doshi, VP and CPO of End User Experience, shares how the IT organization is becoming an agent of change by using experience data to replace assumptions with insight, guiding smarter decisions about automation, AI, endpoint management, and digital workplace investments. By putting employee experience at the center of every decision, the team is leading meaningful change while simplifying operations across a highly regulated global enterprise. Audiences will learn how to use experience data to lead change with confidence, prioritize the right investments, reduce complexity, and create a simpler, more effective digital workplace.

Oz Pearlman is the most televised, most followed on social media, and most sought-after mentalist in the world. After several successful years on Wall Street, Oz made the bold decision to pursue entertainment full-time. Nearly three decades later, he continues to amaze audiences worldwide with his unparalleled mind-reading abilities, combining natural charisma, quick wit, and genuine warmth to deliver Immersive and unforgettable performances.

A breakout star on NBC's "America's Got Talent" and Emmy Award winner for his network television special "Oz Knows," Oz has made over 200 television appearances - including on "60 Minutes", The Tonight Show Starring Jimmy Fallon," and the "TODAY" show - and is the first variety performer of his kind to appear on television immediately before the Super Bowl and to host the White House Correspondents Dinner.

A New York Times bestselling author of "Read Your Mind," his client list includes world leaders, Fortune 500 companies, and A-list celebrities, cementing his reputation as the go-to mentalist for the world's most influential audiences.

Atos presents the official Experience '26 after-hours party. Enjoy drinks, desserts, and light entertainment in an outdoor setting (weather permitting). Keep the conversations going and connect with fellow members of the DEX community.

Opens daily at 8:00 AM. All attendees, whether pre-registered or registering onsite, must check in upon arrival to receive a conference badge. An information desk is staffed in the registration area each day for assistance.

Available to all General Admission ticket holders.

The Experience '26 exhibit hall, featuring sponsoring partners.

Nexthink demo stations featuring drop-in demonstrations with product experts.

Stop by the Nexthink Services Hub for a high-impact conversation about how to elevate your digital employee experience (DEX). Designed as a focused space for strategic engagement, the Hub features our Professional Services (PS) and Nexthink Accelerate experts ready to connect with you. Whether you’re looking to boost DEX maturity, explore Nexthink Accelerate opportunities, or simply get expert guidance on your next steps, our team is ready. This is your chance to have meaningful, tailored discussions with the people who help drive outcomes for organizations like yours every day.

The Nexthink Services Hub is ideal for customer product owners and technical stakeholders seeking:

• Guidance to strengthen ongoing DEX initiatives
• Strategic input on accelerating results with Nexthink
• A clearer view of how PS and Accelerate services deliver long-term value

While product demos will be available in a separate area, Nexthink Experts, this is your go-to destination for advisory insights, practical recommendations, and direct access to Nexthink’s top DEX experts.

What if your service desk could resolve issues before users ever submit a ticket? In this session, leaders from Burns & McDonnell share how they are transforming IT operations using Nexthink’s AI agent, Spark, to reduce human interactions, accelerate support, and drive measurable efficiency gains. With a goal to eliminate 20% of support interactions and already saving more than 4,000 hours through automation, their team is rethinking how IT delivers service. Join us to hear the strategic vision behind adopting AI-driven support, including aligning leadership around measurable outcomes and creating a culture of automation. Then see how Burns & McDonnell made this vision become reality. Attendees will walk away with practical lessons on deploying AI agents thoughtfully, driving adoption, and building a more efficient, proactive service desk.

Mergers and acquisitions can double the workload for IT, but they don't have to double the disruption. In this session, learn how a major U.S. insurance company reimagined endpoint integration during a large-scale M&A program that increased its user population by nearly 50%. Rather than treating device migrations as isolated IT projects, the team built end-to-end, data-driven workflows that combined endpoint visibility, application intelligence, automation, and targeted employee communications to deliver a largely zero-touch migration experience. 

Attendees will leave with practical strategies for modernizing M&A integration, minimizing employee disruption during large-scale migrations, leveraging DEX data to make better migration decisions, and building repeatable workflows that scale future transformation initiatives.

How can organizations create meaningful value from AI at enterprise scale? In this session, Accenture will share its agentic AI strategy for supporting 800,000 employees, including the model underpinning its approach and the principles guiding adoption across the business. 

Attendees will learn how Accenture integrates Nexthink telemetry and digital workplace data into its agentic AI framework to improve visibility, inform decisions, and drive intelligent action. The session will also feature a live demonstration of ProtectMyTech, Accenture’s compliance AI workflow, showing how trusted endpoint intelligence can help transform AI from an emerging capability into a practical engine for secure, scalable business outcomes.

What if your end-user computing data could do more than troubleshoot devices, it could transform how people work? In this session, Azelis shares how it evolved from traditional endpoint visibility to a Digital Productivity strategy by combining Nexthink Application Experience, Activity Mining, and Digital Adoption. Through real-world use cases, attendees will see how IT partnered with business teams to uncover process inefficiencies, measure application adoption, improve meeting effectiveness, reduce manual work, guide users toward compliant tools, and accelerate change through contextual in-app guidance. Rather than focusing solely on technical health, this session demonstrates how EUC teams can use behavioral insights to drive measurable business outcomes while balancing productivity, privacy, and user experience. 

Attendees will leave with practical examples of how to leverage endpoint telemetry to identify productivity opportunities, increase adoption of new technologies, engage business stakeholders with actionable insights, and position EUC as a strategic contributor to digital transformation.

What does it take to transform end user computing from an outsourced, reactive support model into a proactive, automation-driven engineering organization? In this session, Michelle Chalk of Origin Energy shares the organization's remarkable seven-year journey using Nexthink to modernize IT operations, reduce vendor dependency, and dramatically improve the employee experience. Learn how real-time endpoint visibility, automation, and data-driven decision making helped Origin increase first contact resolution from 63% to 93%, reduce MTTR, and shift the support model from outsourced resources to automated. Beyond the metrics, Michelle will discuss the evolution from reactive support to proactive operations and the roadmap toward predictive, self-healing digital workplaces. 

Attendees will leave with practical strategies for building a DEX maturity roadmap, leveraging automation to improve operational efficiency, reducing reliance on traditional support models, and demonstrating measurable business value through digital employee experience.

Join Bayer's Workplace Intelligence & Engineering team as Christina Lahr and Falk Michaelis share how they connect Nexthink insights with enterprise data, operational workflows, and automation capabilities to drive a shift from reactive support toward predictive operations. 

Discover the journey behind faster detection, proactive intervention, and automated remediation, and learn how trusted workplace intelligence can do more than improve user experience. By using data to reduce avoidable incidents, optimize service delivery, and strengthen supplier management, organizations can unlock significant operational and financial benefits at scale.

Join Marc Petter, Principle Product Manager; and Paige Taylor, Product Marketing Manager, for an in-depth exploration of Workspace. Attendees will have the opportunity to learn, discuss, and ask questions all about the use cases, functionality, and full capabilities of this premier Nexthink product.

Join Denis Shertenleib, Senior Director, Product Management; and Matt Rose, Manager, Product Marketing, for an in-depth exploration of Nexthink Spark, the personal IT agent for every employee. Attendees will have the opportunity to learn, discuss, and ask questions all about the use cases, functionality, and full capabilities of this industry-leading AI agent.

Nexthink’s value grows as more teams use it, more use cases are operationalized, and more decisions are informed by its data. On this panel, Noah Garza of PayPal, Paul Tabor of Gilead Sciences, and Mike Littleton of Kelly Services explore how organizations can move from initial adoption to meaningful business impact, and how AI is shifting that conversation, using internal proof points, AI visibility, and advanced technical practices to build momentum.

In this special general session presentation, long-time Nexthink customer and advocate Brian DeAngelo of Blackstone explores how DEX shaped his career, how automation has shaped the IT model of today, and explores his predictions for the future of IT support in the autonomous workplace.

What if IT success wasn’t defined by uptime but by how people actually feel about their technology? In this keynote, Simon Sankey, Senior Director of User Experience at Aon, shares how one of the world’s leading professional services firms is elevating digital experience to the highest levels of the organization. Backed by executive sponsorship, Aon is building its first-ever Experience Management Office, redefining governance, and embedding experience into every decision, from acquisitions to daily operations. By combining Nexthink data with real employee sentiment, Simon’s team is moving beyond traditional metrics to uncover what truly drives productivity, frustration, and value. This session will challenge how you think about IT, showing how to turn experience into a shared language across the business and create a strategic lever for delivering better outcomes for both employees and clients.

How do AI agents earn the right to become autonomous? In this interactive, demo-driven DEX Frontier Labs session, explore the evolution of enterprise AI agents in three acts: defining the boundaries of what they are authorized to do, safely crossing those boundaries with a human in the loop, and expanding their operational scope as they learn from production evidence. 

Through practical examples and live demonstrations, the session will show how sandboxing, AI-powered security review, human oversight, and self-learning automation can help agents move from handling predefined tasks to identifying and operationalizing new opportunities. The result is a new role for IT leaders: not doing every task themselves, but deciding how much autonomy to grant, monitoring outcomes, and focusing human judgment where it matters most.

Close out Experience ‘26 by celebrating the DEX Innovation Awards winners and their standout achievements across the industry. Then, be among the first to discover the location of Experience ‘27. Join us for one final moment together as we recognize this year’s Agents of Change and look ahead to where the global DEX community will gather next.

Available to all General Admission ticket holders.