Session categories

Monday, Oct 5 | 7:45 AM - 7:00 PM

Registration

Registration

Opens daily at 7:45 AM. All attendees, whether pre-registered or registering onsite, must check in upon arrival to receive a conference badge. An information desk is staffed in the registration area each day for assistance.

Monday, Oct 5 | 12:00 PM - 1:00 PM

Meal

Lunch (DEXOps Learning Tracks Only)

Available to all DEXOps Learning Track ticket holders only. Access is included for attendees with a morning session, afternoon session, or both.

Monday, Oct 5 | 5:00 PM - 7:00 PM

Entertainment

Experience '26 Opening Reception

Kickoff Experience 2026! Open to all General Admission ticket holders. Connect with fellow attendees in the Solutions Pavilion, featuring sponsoring partners and The DEX Show stage. Light bites and drinks provided.

Monday, Oct 5 | 5:00 PM - 7:00 PM

Exhibitors
Demo

Solutions Pavillion

The Experience '26 exhibit hall, featuring sponsoring partners and The DEX Show stage with key insights from IT Change Makers.

Monday, Oct 5 | 6:00 PM - 7:00 PM

Demo

Nexthink Experts

Nexthink demo stations featuring drop-in demonstrations with product experts.

Monday, Oct 5 | 6:00 PM - 7:00 PM

Professional Services

Nexthink DEX Services Hub

Stop by the Nexthink DEX Services Hub for a high-impact conversation about how to elevate your digital employee experience(DEX). Designed as a focused space for strategic engagement, the Hub features our Professional Services (PS) and Nexthink Accelerate experts ready to connect with you. Whether you’re looking to boost DEX maturity, explore Nexthink Accelerate opportunities, or simply get expert guidance on your next steps, our team is ready. This is your chance to have meaningful, tailored discussions with the people who help drive outcomes for organizations like yours every day.

The DEX Services Hub is ideal for customer product owners and technical stakeholders seeking:

  • Guidance to strengthen ongoing DEX initiatives
  • Strategic input on accelerating results with Nexthink
  • A clearer view of how PS and Accelerate services deliver long-term value

While product demos will be available in a separate area, Nexthink Experts, this is your go-to destination for advisory insights, practical recommendations, and direct access to Nexthink’s top DEX experts.

Tuesday, Oct 6 | 7:45 AM - 6:00 PM

Registration

Registration

Opens daily at 7:45 AM. All attendees, whether pre-registered or registering onsite, must check in upon arrival to receive a conference badge. An information desk is staffed in the registration area each day for assistance.

Tuesday, Oct 6 | 8:00 AM - 9:00 AM

Meal

Continental Breakfast

Available to all General Admission ticket holders.

Tuesday, Oct 6 | 8:00 AM - 4:00 PM

Exhibitors
Demo

Solutions Pavillion

The Experience 2026 exhibit hall, featuring sponsoring partners and The DEX Show stage with key insights from IT Change Makers.

Tuesday, Oct 6 | 8:00 AM - 4:00 PM

Demo

Nexthink Experts

Nexthink demo stations featuring drop-in demonstrations with product experts.

Tuesday, Oct 6 | 8:00 AM - 4:00 PM

Professional Services

Nexthink DEX Services Hub

Stop by the Nexthink DEX Services Hub for a high-impact conversation about how to elevate your digital employee experience(DEX). Designed as a focused space for strategic engagement, the Hub features our Professional Services (PS) and Nexthink Accelerate experts ready to connect with you. Whether you’re looking to boost DEX maturity, explore Nexthink Accelerate opportunities, or simply get expert guidance on your next steps, our team is ready. This is your chance to have meaningful, tailored discussions with the people who help drive outcomes for organizations like yours every day.

The DEX Services Hub is ideal for customer product owners and technical stakeholders seeking:

  • Guidance to strengthen ongoing DEX initiatives
  • Strategic input on accelerating results with Nexthink
  • A clearer view of how PS and Accelerate services deliver long-term value

While product demos will be available in a separate area, Nexthink Experts, this is your go-to destination for advisory insights, practical recommendations, and direct access to Nexthink’s top DEX experts.

Tuesday, Oct 6 | 8:00 AM - 4:00 PM

Networking

Nexthink Ambassador Lounge

Behind every amazing digital employee experience is a champion, a changemaker. At Nexthink, those champions have a name: Ambassadors. Over the last year, our Ambassador community has continued to grow into a truly global movement.

Pedro says it best. Our DEX leadership position is not something we achieved alone. It is earned every day, in partnership with our customers, who are often the real champions and innovators. Nexthink customers consistently challenge us, collaborate with us, and trust us to help lead their transformations. They deserve our deepest gratitude.

It is our Ambassador Community that leads this charge, using Nexthink in innovative ways to solve problems and raise the digital experience bar for millions of employees around the world.

Visit our Ambassador Lounge at Experience ’26 to meet these visionaries, hear their stories, and join the movement. Raise your voice and help lead the future of DEX.

Tuesday, Oct 6 | 9:00 AM - 10:00 AM

Keynote

Nexthink Executive Keynote

Nexthink Co-Founder & CEO, Pedro Bados, alongside Chief Product Officer, Samuele Gantner, explore Agents of Change and unveil Nexthink's latest innovations.

Tuesday, Oct 6 | 10:45 AM - 11:15 AM

Breakout

No Ticket Left Behind: Using Nexthink Spark to Automate IT Support at Scale

What if your service desk could resolve issues before users ever submit a ticket? In this session, leaders from Burns & McDonnell share how they are transforming IT operations using Nexthink’s AI agent, Spark, to reduce human interactions, accelerate support, and drive measurable efficiency gains. With a goal to eliminate 20% of support interactions and already saving more than 4,000 hours through automation, their team is rethinking how IT delivers service. Join us to hear the strategic vision behind adopting AI-driven support, including aligning leadership around measurable outcomes and creating a culture of automation. Then see how Burns & McDonnell made this vision became reality. Attendees will walk away with practical lessons on deploying AI agents thoughtfully, driving adoption, and building a more efficient, proactive service desk.

Matthew HarmonIT Director, Burns & McDonnell
Chris MasseyIT Department Manager, Burns & McDonnell

Topic(s): AI Transformation/Value, Zero Tickets/Frictionless Workplace

Tuesday, Oct 6 | 11:30 AM - 12:45 PM

Lunch

Available to all General Admission ticket holders.

Tuesday, Oct 6 | 8:00 PM - 10:00 PM

After Hours Party - Sponsored by Atos

Atos presents the official Experience '26 after-hours party. Enjoy drinks, desserts, and light entertainment in an outdoor setting (weather permitting). Keep the conversations going and connect with fellow members of the DEX community.

Wednesday, Oct 7 | 7:45 AM - 2:00 PM

Registration

Opens daily at 7:45 AM. All attendees, whether pre-registered or registering onsite, must check in upon arrival to receive a conference badge. An information desk is staffed in the registration area each day for assistance.

Wednesday, Oct 7 | 8:00 AM - 9:00 AM

Continental Breakfast

Available to all General Admission ticket holders.

Wednesday, Oct 7 | 8:00 AM - 11:30 AM

Exhibitors
Demo

Solutions Pavillion

The Experience '26 exhibit hall, featuring sponsoring partners and The DEX Show stage with key insights from IT Change Makers.

Wednesday, Oct 7 | 8:00 AM - 11:30 AM

Demo

Nexthink Experts

Nexthink demo stations featuring drop-in demonstrations with product experts.

Wednesday, Oct 7 | 8:00 AM - 11:30 AM

Professional Services

Nexthink DEX Services Hub

Stop by the Nexthink DEX Services Hub for a high-impact conversation about how to elevate your digital employee experience(DEX). Designed as a focused space for strategic engagement, the Hub features our Professional Services (PS) and Nexthink Accelerate experts ready to connect with you. Whether you’re looking to boost DEX maturity, explore Nexthink Accelerate opportunities, or simply get expert guidance on your next steps, our team is ready. This is your chance to have meaningful, tailored discussions with the people who help drive outcomes for organizations like yours every day.

The DEX Services Hub is ideal for customer product owners and technical stakeholders seeking:

  • Guidance to strengthen ongoing DEX initiatives
  • Strategic input on accelerating results with Nexthink
  • A clearer view of how PS and Accelerate services deliver long-term value

While product demos will be available in a separate area, Nexthink Experts, this is your go-to destination for advisory insights, practical recommendations, and direct access to Nexthink’s top DEX experts.

Wednesday, Oct 7 | 8:00 AM - 11:30 AM

Nexthink Ambassador Lounge

Behind every amazing digital employee experience is a champion, a changemaker. At Nexthink, those champions have a name: Ambassadors. Over the last year, our Ambassador community has continued to grow into a truly global movement.

Pedro says it best. Our DEX leadership position is not something we achieved alone. It is earned every day, in partnership with our customers, who are often the real champions and innovators. Nexthink customers consistently challenge us, collaborate with us, and trust us to help lead their transformations. They deserve our deepest gratitude.

It is our Ambassador Community that leads this charge, using Nexthink in innovative ways to solve problems and raise the digital experience bar for millions of employees around the world.

Visit our Ambassador Lounge at Experience ’26 to meet these visionaries, hear their stories, and join the movement. Raise your voice and help lead the future of DEX.

Wednesday, Oct 7 | 8:45 AM - 9:30 AM

DEXchange - Block 1

New this year, DEXchange brings small groups together for focused, peer-led discussions. Join a table with fellow attendees to explore topics and use cases you care about. Share challenges, exchange ideas, and learn how others are driving change within their organizations. Advance registration for roundtables opens a few weeks before the conference.

Wednesday, Oct 7 | 9:00 AM - 9:45 AM

Breakout

From Tool to Transformation: The DEXOps Playbook that’s Reshaping IT at Vizient

What if Nexthink is only a fraction of your DEX potential? In this session, Mitch Trytcha, Lead DEX Programs & Research at Vizient, reveals how their team evolved from a small, tool-focused function into a scaled, enterprise-wide DEXOps engine driving measurable business outcomes. By treating Nexthink not as the destination but as one of many inputs, Vizient built a holistic model that connects data, employee sentiment, and cross-functional collaboration across IT, security, and business teams. Learn how they translate insights into investment decisions, influence tool strategy and governance, and establish continuous improvement loops that actually stick. From breaking down silos to delivering a compelling “State of DEX” narrative to leadership, this session will show how to turn experience data into action, alignment, and real ROI.

Mitch TrychtaLead, Digital Employee Experience (DEX) Programs & Research, Vizient

Topic(s): DEXOps

Wednesday, Oct 7 | 10:15 AM - 11:00 AM

DEXchange - Block 2

New this year, DEXchange brings small groups together for focused, peer-led discussions. Join a table with fellow attendees to explore topics and use cases you care about. Share challenges, exchange ideas, and learn how others are driving change within their organizations. Advance registration for roundtables opens a few weeks before the conference.

Wednesday, Oct 7 | 12:45 PM - 2:00 PM

Meal

Lunch

Available to all General Admission ticket holders.