Managing IT operations in today's digital workplace is increasingly complex. The lack of visibility, the intricacies of modern systems, the rise of remote work, and the consumerization of applications all contribute to the challenges faced by IT teams. According to Gartner, 56% of IT leaders cite budget restrictions, 51% mention internal resistance to change, and 44% highlight talent issues as significant obstacles. Nexthink helps overcome these challenges by providing comprehensive visibility into IT environments, enabling proactive management, and enhancing user experience through real-time insights and automation. With Nexthink, IT teams can gain actionable insights, automate routine tasks, and ensure compliance, thereby reducing downtime and improving overall efficiency.
Following Nexthink’s recognition as a leader in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools, Nexthink was ranked 1st in the “IT Operations” Use Case in Gartner Critical Capabilities for DEX tools. Let’s explore some of the reasons why Nexthink leads the way in this area.
Alerting on Critical Issues
One of the most significant challenges in IT operations is identifying and addressing issues that cause the highest disruption to users. Nexthink Alerts provide a unique capability to detect and notify IT teams about critical problems in real-time. Nexthink can identify and prioritize alerts based on their impact on operations and each alert comes with contextual information, helping teams understand the root cause and take appropriate action quickly. This proactive approach helps in minimizing downtime and improving overall user satisfaction.
Patching and Compliance
Ensuring that all systems are up-to-date and compliant with security standards is crucial. According to recent statistics, 80% of companies that experienced a data breach or failed audit could have prevented it by timely patching. Nexthink monitors various aspects of compliance and automates the remediation process, ensuring that systems are always secure and compliant.
O365 Management
Managing collaboration tools like Teams and Zoom is essential for maintaining productivity. Nexthink Collaboration Experience helps IT teams identify issues quickly and reach the root cause faster, thereby improving the overall experience for users. Nexthink also helps reduce Mean Time to Resolution (MTTR) of tickets, proactively fixes common issues like cache clearance and version upgrades and provides other solutions to enhance the user experience.
Automation in IT Operations
Many routine IT tasks are still performed manually, leading to inefficiencies. Nexthink Flow offers a unique capability to automate even the most complex standard operating procedures with ease. Be it, understanding why a system is crashing and logging a proactive ticket or proactively reaching out to users to reclaim unused licenses, automation not only saves time & cost but also reduces the likelihood of human error and keeps your environment working efficiently.
Sustainability
Modern IT operations teams are increasingly tasked with achieving sustainability goals. However, they often lack visibility into the electricity consumption of endpoint devices. Nexthink provides insights into energy usage, helping teams make informed decisions to reduce their carbon footprint.
Field Support
Field support is one of the most expensive modes of IT support. Proactive management of issues can significantly reduce the number of field support tickets. By identifying and resolving problems before they escalate, Nexthink helps in cutting down the costs associated with field support.
Conclusion
Joining Forrester, Gartner have now recognized Nexthink as a Leader in the DEX Magic quadrant for good reason. With a 20 year long focus solely on Digital Experience, Nexthink has a proven history in modernizing IT operations within the digital workplace. Nexthink is also recognized for delivering world-class Experience Analysis to optimize organizational and employee sentiment and productivity and Employee Enablement and Adoption to speed and optimize digital transformation projects.
From proactive alerting and compliance monitoring to automation and sustainability, Nexthink provides comprehensive solutions that enhance efficiency and user satisfaction.
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### Disclaimers and attributions
Gartner, Magic Quadrant for Digital Employee Experience Management Tools, Dan Wilson, et al, 26 August 2024.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
