Employee productivity necessarily depends on the performance and availability of all needed IT technologies, from devices and networks to applications and collaboration tools. Frequently overlooked is the critical dimension of employee adoption; the process of rapidly getting employees to where they can always appropriately use the technologies chosen by their company, with minimal to no friction.
Following Nexthink’s recognition as a leader in the 2024 Gartner® Magic Quadrant™ for Digital Employee Experience Management Tools, Nexthink was ranked 1st in the “Employee Enablement and Adoption” Use Case in Gartner Critical Capabilities for DEX tools. Let’s explore some of the reasons why Nexthink leads the way in this area.
Digital Transformation Requires Adoption
Ensuring the success of digital transformation efforts mandates the successful adoption and use of all related new technologies by all required employees, but in today’s highly distributed, constantly changing, dynamic cloud environments can be less than straightforward.
Adoption Requires Knowledge
Successful adoption requires knowing answers in three areas:
- Are they using the technologies or not? (Who? Which? Where? When?)
- Can they use them seamlessly? (Friction Points? Frustrations?)
- Can they use them appropriately (are they adopting new features appropriately, do they need guidance or training?)
Obtaining actionable answers to these questions requires a continuous bi-directional process of employee engagement. Communication to inform, direct, and enable employee adoption and productivity that aligns to the company’s goals with digital transformation. Let’s look at how Nexthink comprehensively addresses these challenges to accelerate employee adoption and enablement.
Understand Usage and Adoption – Across the Lifecycle
The lack of knowledge of actual employee usage puts digital transformation projects at both strategic and tactical risk, as well as potentially wasting significant money on unused software licenses. If they do not adopt and use the appropriate IT technology and applications, the productivity gains expected of the transformation are delayed and money is wasted.
Nexthink delivers comprehensive operational visibility into and across employees’ lifecycle adoption, usage, and experience using their devices and applications. Teams now can understand which employees are, and are not, adopting and using new applications and specific application features. This knowledge also enables identification of risk-free opportunities to consolidate application licensing costs.
Understand Experience – Identify Adoption Friction
Nexthink’s deep and broad understanding across all aspects of employee experience enables rapid isolation of the sources of adoption-related employee friction, via comprehensive analytics and extensive drill downs and filtering capabilities. This is extremely powerful when considering employee adoption and productive use of new applications, or new features and functions within applications, and answers a key question: are employees appropriately and productively using IT the way they are expected, and if not, why?
Accelerate Appropriate Adoption – From HW to Apps
Once friction is well understood, the next step is enabling its resolution. Whether hardware or software, Nexthink offers powerful bi-directional communications and workflow automations that allow IT teams to focus and automate all necessary inquiries and friction-related remediations. Employees are always integrally involved and up to date, ensuring they always know and can execute the best route to fully adopted productivity.
From contextual, in-application step by step guidance and training, through ensuring up to date hardware, employees will always be empowered with knowing the right approach and workflow.
Summary
Nexthink is the only DEX platform combining
- Contextual, bi-directional automated communications channel with employees
- In application guidance and training
- Measurement of employee experience, usage & journeys across everything
… to empower IT teams with automatable workflows that:
- Ensure rapid, productive employee adoption
- Target & incent adoption / use
- Identify ways to shed cost
Nexthink – DEX Originator and Continuing Leader
Joining Forrester, Gartner have now recognized Nexthink as a Leader in the DEX Magic quadrant for good reason. With a 20 yearlong focus solely on Digital Experience, these are only a taste of Nexthink’s innovative capabilities and use cases. Nexthink also delivers industry-leading capabilities for IT Operations teams to deliver a DEX-focused digital workplace, and world-class Experience Analysis to optimize organizational and employee sentiment and productivity.
Nexthink allows IT leaders and their teams to better govern and make well-informed decisions about how best to optimize their IT teams and workplace technologies to maximize employee DEX AND IT reputation.
Want to learn more? Request a Demo today.
### Disclaimers and attributions
Gartner, Magic Quadrant for Digital Employee Experience Management Tools, Dan Wilson, et al, 26 August 2024.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
