The world’s biggest Digital Employee Experience conference kicked off earlier this week in London with standing room only capacity. Hundreds of regional customers, partners, and prospects filled the Pan Pacific London to listen the brightest EUC experts in the industry share their stories.
Experience Everywhere (EE) continues its tour this fall with stops in Paris, Boston, and Munich.
I’ve attended these conferences every year for the past four years. There were a few things noticeably different (better) than in previous events:
The concept of DEX isn’t so foreign anymore
Before the pandemic, the onus was on Nexthink to articulate the burgeoning, but relatively novel, topic of Digital Employee Experience. This time around it felt like everyone on stage or in the breakout sessions were speaking the same language. Back then, it was harder to find EUC teams who were cognizant of their role as it related to the modern digital work experience. But now everyone seemed to start from the same conceptual understanding, which I think made it easier for participants to learn and adopt specific use cases to their respective worlds.
The information (and entertainment value) at EE strikes the right balance
Striking the right balance for a corporate conference isn’t easy. You lean too hard into the entertainment side, you’ll appear unserious and misleading. You go deep into nuance and commit the act of “death by PowerPoint”, and people head for the exits.
But everything I witnessed at EE was the right amount: we heard a smart, engaging keynote presentation from Pedro Bados (Co-founder & CEO), followed by a practical (and entertaining) product demo by Sam Gantner, and then we were served a series of clever videos and interviews with some of the biggest IT leaders in this industry, and of course, breakout sessions. So many breakout sessions from the technical NXQL code that powers Nexthink, to high-level talks and business cases.
Attending EE is like packing an elite forum for EUC professionals into a few hours, but somehow it works.
DEX is a legitimate career now (finally)
Another thing I picked up: there were several faces present who were early advocates of Nexthink 5-10 years ago, experts in their own right within the DEX space. Many of these people moved on from their previous employer and were hired to start a DEX-enabled team in a new company. And like anyone knows, when you’ve just been hired there’s a unique level of pressure to deliver immediate results, which means these people have turned to Nexthink because they trust it.
I also don’t think you’d see familiar faces each year if you’re not making significant innovations and delivering value. The most interesting part for me pertained to Nexthink’s innovations in AI and automated orchestration (Flow). It’s one thing to talk science fiction, it’s another to see those “what if” moments come to life right before your eyes.
If you want to manage the type of digital experiences that enable people to do their greatest work, you need the best tool available in market. And if you want to learn from folks who are just as passionate as you are about EUC, then Experience Everywhere is worth your time.
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