Pedro Bados

, Yuval Noah Harari explores the gap between the perception of information and the reality of information. At one point, he discusses how our “proofs of truth” have evolved over time - from oral traditions to written documents. In the past, if your neighbors agreed that a house was yours, that was enough. Today, thankfully, your neighbors' opinions matter far less than a certified title of ownership. References and standards change with time - but they always exist. 

In the modern business world, the simplest way to manage systems is through KPIs and metrics. The entire stock market relies on comparing companies - how else could one decide where to invest? The same logic applies across business functions: HR, enterprise performance, and even national economies depend on measurable indicators. 

But in the world of IT, things get murkier. Perception and performance are often subjective. Honorable attempts such as SLAs and ROI calculations have tried to bring clarity, and more recently, 

 have emerged as the go-to standard to quantify the service delivered to end-users. 

At Nexthink, we’ve always believed that 

not just technical metrics, but their real perceptions of experience. Yet the diversity of feedback, languages, and opinions has made this difficult to scale in the real world. 

, customers can automatically collect and analyze comments from hundreds of thousands of employees - and turn them into clear, actionable insights. It’s the most accurate and scalable way yet to improve the digital employee experience. And for IT teams, it provides a prioritized, evidence-based list of what to fix across all business services. 

1. AI-powered summarization of employee sentiment 

This dashboard provides a fast, high-level understanding of employee experience, alongside recommended actions grounded in feedback. Summaries and actions can be filtered by persona, department, app usage, device type, and more - making the insights both powerful and highly contextual. 

DEX Employee Insights Summary.jpg

2. Clear insights into business applications 

Digital Employee Experience is ultimately about how productive and efficient employees can be with their tools. With AI Insights, you get a window into how business apps are 

 performing - straight from the people who use them. 

DEX Employee Insights (Training Insights).jpg

3. Anonymous benchmarking against peers 

No digital service is perfect, but some are clearly better. Benchmarking helps you understand where to focus. With Experience Central and AI Insights, you can compare your organization’s digital experience with industry peers, securely and anonymously. 

DEX Benchmark Summary.jpg

The future of IT service excellence lies in precision and empathy. With AI Insights, Nexthink makes it possible to listen at scale - and act with confidence. 

 for more information and stop guessing the next move, just listen to your employees.

In his renowned book \nNexus\n, Yuval Noah Harari explores the gap between the perception of information and the reality of information. At one point, he discusses how our “proofs of truth” have evolved over time - from oral traditions to written documents. In the past, if your neighbors agreed that a house was yours, that was enough. Today, thankfully, your neighbors' opinions matter far less than a certified title of ownership. References and standards change with time - but they always exist. \nIn the modern business world, the simplest way to manage systems is through KPIs and metrics. The entire stock market relies on comparing companies - how else could one decide where to invest? The same logic applies across business functions: HR, enterprise performance, and even national economies depend on measurable indicators. \nBut in the world of IT, things get murkier. Perception and performance are often subjective. Honorable attempts such as SLAs and ROI calculations have tried to bring clarity, and more recently, \nDigital Experience Scores\n have emerged as the go-to standard to quantify the service delivered to end-users. \nAt Nexthink, we’ve always believed that \nthe most meaningful measurement must come from employees themselves\n - \nnot just technical metrics, but their real perceptions of experience. Yet the diversity of feedback, languages, and opinions has made this difficult to scale in the real world. \nUntil now. \nWith the new \nAI \nInsights feature in \nExperience Central\n, customers can automatically collect and analyze comments from hundreds of thousands of employees - and turn them into clear, actionable insights. It’s the most accurate and scalable way yet to improve the digital employee experience. And for IT teams, it provides a prioritized, evidence-based list of what to fix across all business services. \nLet’s explore the key features: \n1. AI-powered summarization of employee sentiment \nThis dashboard provides a fast, high-level understanding of employee experience, alongside recommended actions grounded in feedback. Summaries and actions can be filtered by persona, department, app usage, device type, and more - making the insights both powerful and highly contextual. \n\n\n2. Clear insights into business applications \nDigital Employee Experience is ultimately about how productive and efficient employees can be with their tools. With AI Insights, you get a window into how business apps are \nactually\n performing - straight from the people who use them. \n\n\n3. Anonymous benchmarking against peers \nNo digital service is perfect, but some are clearly better. Benchmarking helps you understand where to focus. With Experience Central and AI Insights, you can compare your organization’s digital experience with industry peers, securely and anonymously. \n\n\nThe future of IT service excellence lies in precision and empathy. With AI Insights, Nexthink makes it possible to listen at scale - and act with confidence. \nVisit our \nExperience Central page\n for more information and stop guessing the next move, just listen to your employees.

Introducing AI Insights in Experience Central. The best way to improve DEX.

Let’s explore the key features:

1. AI-powered summarization of employee sentiment

2. Clear insights into business applications

3. Anonymous benchmarking against peers

Request a Nexthink Demo