From desktops to applications and everything in between, Nexthink has delivered unmatched visibility enabling IT teams to see, diagnose, and fix issues plaguing the digital workplace.
But, digital workplaces looking to supercharge employee productivity need more. Enter Nexthink Adopt, your new ally in eliminating friction and driving flawless adoption and usage of your most critical business applications.
Whether you're managing tools like Workday, Salesforce, ServiceNow, or leading digital workforce strategy, Adopt helps ensure every rollout, update, and digital process delivers results, not tickets.
And starting now, Adopt gets even better.
Don’t Let Adoption Challenges Hold You Back: Adopt’s Core Features
Nexthink Adopt has already helped organizations reduce IT tickets, improve data quality, and accelerate user adoption through a powerful set of capabilities purpose-built for browser-based enterprise applications. These include:
- In-App Guidance and Walkthroughs
Step-by-step help embedded directly into the user’s flow of work. No classroom trainings or external portals, just real-time support where and when it’s needed. - Contextual Tooltips and Process Reminders
Smart, in-the-moment nudges that help users avoid mistakes, stay compliant, and complete key tasks on time. - Self-Service Help and Embedded FAQs
A lightweight way to give users answers without opening a support ticket. FAQs and documents appear directly in the app interface. - Deliver the Right Guidance to the Right User, Instantly
Use live business context (like department or role) to personalize the experience and ensure relevance at every step. - Predictive Analytics
Uncover usage patterns, adoption drop-off points, and areas for improvement with real-time analytics that go beyond basic click-tracking. - No-Code Setup
Deploy and scale across your SaaS stack through a browser extension, no additional agents, coding, or infrastructure required.
With these features, organizations have seen:
- 91% increase in user engagement
- 50% decrease in time to complete core business tasks
- 15% reduction in user confusion
Major Upgrades That Make Adopt Smarter, Faster, and More Powerful
Adopt is now available on the Nexthink Infinity platform, unlocking new capabilities that make it even more impactful for IT and business application leaders alike.
- Unify Your Data with Built-In Infinity Dashboards
All adoption metrics, from guide engagement to task completion rates, are now visible directly in your Infinity workspace. No toggling, no guesswork. - Orchestrate Complex Journeys Across Applications
Create structured, role-based experiences that guide users through workflows that span multiple apps, ideal for onboarding, training, and compliance. - Improved Analytics
Real-time analytics, multi-dimensional filtering and analysis capabilities, drill-down to individual users, and out of the box and customizable dashboards. - Enhanced Admin Management
Granular permissions and role-based access control (RBAC) and comprehensive data export grant greater flexibility and security. - More Data and Reach
Better understand and improve the employee experience with application monitoring and two-way communication via desktop pop ups. - Easy Access Content Hosting
Host guidance materials (e.g., PDFs, videos) within Nexthink to access from Context Help. - AI Guidance for Writing and Content Creation
Increase productivity with in-the-moment writing support with AI-powered writing assistance. Generate drafts, and enforce tone, clarity, and compliance, customized to your organization’s policies. - AI-Powered Platform
Drill down into the most comprehensive data on employee application usage across 20 million users with benchmarks and customizable dashboards. - Pinpoint Root Causes with Deeper User
Predictive analytics helps you combine user behavior and technical data to isolate, and fix, adoption blockers faster than ever. - Skip the Setup Delays
Adopt runs through your existing Nexthink browser extension, if you’re using Nexthink today, you’re already ready to go.
Application Owners: Act Now to Maximize Adoption and Accelerate Real Business Value
For application owners, successful adoption isn’t just about users logging in, it’s about ensuring critical workflows are completed correctly, consistently, and with minimal effort. With Nexthink Adopt, you can move beyond basic usage metrics and start delivering measurable business impact across every application you manage.
Key digital adoption use cases include:
- Accelerate Time-to-Value with Guided Onboarding
Bring new users up to speed faster with structured checklists, multi-app walkthroughs, and personalized training embedded directly in the applications they use. - Roll Out Process Changes Without Disruption
Whether launching new features or changing workflows, Adopt provides in-app tooltips, pop-ups, and contextual guidance to help employees adapt instantly, no retraining sessions or follow-up emails required. - Drive Better Data Accuracy, Right at the Source
Improve process outcomes and reduce downstream errors by guiding users to enter the right data, in the right format, the first time, with field-level support and validations. - Reduce Support Burden and Free Up IT
Deflect high volumes of repetitive questions with embedded FAQs and contextual help. Employees solve issues in the moment, without submitting a ticket. - Ensure Audit-Ready Compliance Every Step of the Way
Reinforce regulatory or process-critical tasks with required steps, track user behavior, and provide visibility into adoption for audits and internal controls. - Measure and Improve What Matters
Track adoption trends, engagement rates, and user behavior across all your key workflows, then use those insights to refine experiences and improve ROI over time. - Target Content for Maximum Impact
Leverage rich business context from tools like Workday or Salesforce to segment guidance by role, location, or department, delivering personalized support at scale. - Accelerate AI Adoption Across Your Workforce
Rolling out generative AI tools like Microsoft Copilot? Nexthink Adopt ensures your employees understand, trust, and use AI tools effectively. With embedded guidance that reminds them of what’s safe to put into the AI, process prompts, and behavioral analytics, application owners can identify where AI adoption lags, and provide the targeted support needed to close the gap. This means faster time-to-value, fewer mistakes, and greater confidence in AI-driven workflows.
See It for Yourself, Your Applications (and Your Users) Will Thank You
Adding Adopt is the natural next step to unlock the full value of your technology investments. From seamless onboarding to smarter change management, Adopt empowers your employees, your application owners, and your IT team, all from within a single platform.
Book a demo today to see how Nexthink Adopt can help your workforce move faster, your applications perform better, and your transformation initiatives succeed without compromise.