The increasingly rapid emergence of workplace technologies over the past few decades promises a utopia of user satisfaction and uncharted levels of business productivity. So why do we wait for IT services to go wrong before we take action? Why is there a gap between what end-users expect and what they receive?
Watch this one hour ServiceNow and Nexthink webinar as they explore the steps required to shift to proactive service delivery that focuses on driving value for users.
They discuss:
- The benefits of reaching beyond IT-focused SLAs to XLAs (experience level agreements) that drive value for users and align IT to the business
- How to deliver mature and effective ITSM processes for strategy, transition, and operations
- What to consider when building a CMDB
- The role artificial intelligence (AI) plays in improving user experience
