Digital Employee Experience For Dummies®
A Wiley Brand
Welcome to the Digital Employee Experience For Dummies® eBook, a Nexthink Special Edition in partnership with Wiley & Sons, Inc.
This exclusive eBook presents a list of practical steps your IT department can take to deliver a great Digital Employee Experience (DEX).
After reading, you’ll learn:
- How to apply a DEX Management strategy to your organization
- How to calculate a DEX score
- How to identify and repair the IT/employee experience gap
- How to solve tech problems faster
- How to move from a service level agreement (SLA) to an experience level agreement (XLA) – and why that matters
- How to respond to the work challenges from the pandemic
- Ten critical DEX terms and their meaning