We investigated a sample of 9M anonymized customer endpoints, across 474 global organizations, and discovered one undeniable truth:
A strong Digital Employee Experience (DEX) is the ultimate driver of productivity—and the hidden cost is digital friction.
For the first time, Nexthink has analyzed millions of endpoints across hundreds of IT departments to uncover how digital friction impacts employee output at scale. The findings are clear:
- 470,000 hours lost per year per enterprise to poor DEX (equal to 226 FTEs).
- 14 disruptions per week faced by the average employee.
- A 10-point DEX gain can recover 22 minutes of downtime weekly per employee.
This is more than research—it’s a roadmap.
Use this report to validate your IT strategy, identify weaknesses, and articulate the value of investing in DEX.
