In an era defined by what you do, not where you do it, every service desk aspires to be a proactive one — able to get ahead of issues before they hit users where it hurts (their technology).
Watch this webinar replay with Mondelēz International’s Global Solution Owner, Geoffrey Wright, and Nexthink, to learn how any IT team can transition from resolving tickets reactively to proactively — solving employee issues before they spiral out of control.
In this webinar you’ll learn how to:
- Get greater visibility into your entire IT estate
- Build a new team culture, one dedicated to the proactive mindset
- Harness the power of automation
