Join this exclusive panel discussion hosted by SCC, XLABS, and Nexthink, where we’ll explore how Experience Level Agreements (XLAs) are being implemented across real-world enterprise environments.
This session goes beyond theory—our panel will share practical insights, challenges, and success stories of adopting an experience-centric IT service model. Learn how SCC, a leading IT services provider, and Nexthink, the pioneer in digital employee experience (DEX) analytics, are helping organisations shift from reactive SLAs to proactive, experience-driven service delivery.
What to Expect:
- From SLA to XLA: The journey from traditional service metrics to experience-led transformation
- XLA in Practice: First-hand stories from organisations rolling out XLAs today
- Designing Experience Ambitions: Real-world tips for defining and implementing meaningful experience goals
- The Metrics That Matter: How organisations are using technical, operational, and sentiment-based data to measure success
- Technology in Action: How Nexthink’s platform enables real-time visibility and proactive experience management
Why Attend?
- Gain actionable insights from industry leaders actively deploying XLAs
- Discover how to align IT services with business outcomes through experience design
- See how SCC and Nexthink are enabling measurable improvements in digital workplace experience
- Get inspired by use cases that show the human impact of measuring what truly matters
Speakers
Neil Keating
Co-Founder, Chief Experience Officer
XLA Institute
Mark Franzen
UK Digital Workplace Experience Leader
SCC
Maurice van den Driessche
Senior Solutions Consultant
Nexthink
There’s information that will be shared with the partners participating in this webinar.
