Mapped to: Chapter 1 – Introducing Digital Employee Experience (DEX)
Employees experience hundreds of technology issues every day that never get reported to IT, creating a hidden drain on productivity and employee satisfaction. In this session, we’ll explore the disconnect between traditional IT metrics and real employee experience, why these invisible disruptions matter, and how organizations can uncover the true cost of poor digital experiences.
What You’ll Learn:
- Why most IT disruptions go unreported
- How poor digital experiences impact productivity and engagement
- The gap between IT metrics and employee reality
- Why visibility is foundational to DEX success
