Mapped to: Chapter 4 – Achieving DEX Maturity
Most IT organizations operate in reactive mode, responding to problems only after employees submit tickets. This webinar explores the DEX maturity journey and how organizations evolve from reactive support models to proactive, preventative, and strategic IT operations.
What You’ll Learn:
- The stages of DEX maturity
- How proactive IT reduces disruptions and ticket volumes
- The role of automation and visibility in preventative IT
- How modern IT organizations become strategic business partners
