When it comes to Digital Employee Experience (DEX), the key to success is treating it as a journey, not a destination. Organizations need to deliver outcomes and value quickly, while simultaneously building the maturity of their DEX initiatives over time. The journey involves deliberate planning, with clearly defined milestones and goals along the way.
This specially produced video is the second installment in our series on navigating the DEX journey. In the first installment, "The Art of the Possible: Launching Your DEX Journey,"(insert link) we explored how organizations can take their first steps with DEX. Here, I got to talk to more customers about how to approach your first year with DEX to ensure you’re creating real impact while setting the stage for long-term success.
DEX as a Journey: Getting Value Early and Often
One of the biggest challenges in implementing DEX is balancing the need for quick wins with the longer-term evolution of people, processes, and technology. Organizations must prioritize actions that deliver immediate results while preparing to build on that foundation in subsequent phases.
Jim Jacob, Digital Experience Technical Lead at Leidos, shared his approach during this stage in the video:
"We identified the top five or six issues and addressed them on an individual basis before rolling out the changes across the enterprise. Initially, we were only on about 20 percent of the devices, but solving those problems at scale across all devices helped us achieve significant improvements."
This example highlights the importance of identifying key focus areas, solving challenges systematically, and expanding those improvements enterprise-wide.
Milestones and Outcomes Along the Way
The DEX journey offers organizations the opportunity to achieve different outcomes at different stages. Early on, it might be about addressing fundamental technical challenges or establishing a baseline DEX Score, as Stephen Hammond, IT Desktop Support Manager at Skipton Building Society, emphasizes:
"The DEX Score is an obvious first place to start. You can monitor and communicate it with your team and leadership. For instance, during our Windows 11 migration, we’ve seen a significant improvement in the DEX Score compared to Windows 10, which has been incredibly valuable."
Planning your journey means thinking about DEX like a GPS navigation system. Define your ultimate destination, but also include key stops along the way where specific outcomes—whether solving immediate pain points or boosting employee engagement—can be achieved. This structured approach ensures progress is measurable, manageable, and meaningful.
Looking Ahead
A successful first year with DEX lays the foundation for greater maturity. By focusing on achievable outcomes and planning for continuous improvement, organizations can ensure they’re delivering value at every stage of their journey.
Stay tuned for the third installment of our series, "Continuing the DEX Journey: Building on Success," where we’ll explore how to sustain momentum and further elevate your DEX initiatives.
Watch the full video above to hear more insights and experiences from leaders who’ve navigated their own DEX journeys, and start mapping your path to success today.
