Some IT teams depend heavily on efficient reactive support, others need to manage a totally decentralized workforce, while some focus their resources on infallible security.

The point is, regardless of what your IT ecosystem looks like, you need to focus on what matters most to you, your employees and the business.

 (DEX Score) was the industry’s breakthrough in 

 – a quantified metric combining both technical and sentiment insight to understand and improve employees’ key experience drivers.

Since then, the essence of experience scoring has dramatically evolved to help in key areas, such as 

(Image)

Customize the way you want to measure experience

The introduction of DEX Score expansions takes your Score to the next level.

Expansions empower you to focus on the elements of the organization that matter most to IT, employees and the business. From compliance to remote working, they allow you to truly tailor the way you measure experience so you can baseline and improve your immediate priorities.

With an “expanded” Score, you can personalize the way you report and manage the current state of your 

. This means that you can rapidly find areas of improvement and improve decision-making when taking action.

Expansions come in the form of simple add-ons that gather and add in additional technical or sentiment data points into your current DEX Score. All expansion topics were carefully curated to address the most common IT priorities.

Users can choose to install one or all expansions simply based on what they deem important to their employees’ digital experiences.

As of early 2021, there are six initial expansions, with the outlook to build more over time:

 provides you with actionable insight to quickly and effectively drill-down and troubleshoot areas of improvement. The ability to customize what you measure is key to optimize areas of improvement and truly focus on what matters most to you

The 5 Areas Where You Can Get Digital Experience Scoring Right

\nEvery IT environment is different.\nSome IT teams depend heavily on efficient reactive support, others need to manage a totally decentralized workforce, while some focus their resources on infallible security.\nThe point is, regardless of what your IT ecosystem looks like, you need to focus on what matters most to you, your employees and the business.\nThe introduction of the \nDigital Employee Experience Score\n (DEX Score) was the industry’s breakthrough in \ndigital experience management\n – a quantified metric combining both technical and sentiment insight to understand and improve employees’ key experience drivers.\nSince then, the essence of experience scoring has dramatically evolved to help in key areas, such as \nmanaging remote working experiences\n or helping \nsupport teams be more proactive\n.\nhttps://play.vidyard.com/be3yuiBbKQZgZRFjUkYmHs.jpg\nCustomize the way you want to measure experience\nThe introduction of DEX Score expansions takes your Score to the next level.\nExpansions empower you to focus on the elements of the organization that matter most to IT, employees and the business. From compliance to remote working, they allow you to truly tailor the way you measure experience so you can baseline and improve your immediate priorities.\nWith an “expanded” Score, you can personalize the way you report and manage the current state of your \nDigital Employee Experience\n. This means that you can rapidly find areas of improvement and improve decision-making when taking action.\nFocus on what matters most to you\nExpansions come in the form of simple add-ons that gather and add in additional technical or sentiment data points into your current DEX Score. All expansion topics were carefully curated to address the most common IT priorities.\nUsers can choose to install one or all expansions simply based on what they deem important to their employees’ digital experiences.\nAs of early 2021, there are six initial expansions, with the outlook to build more over time:\nDevice Compliance: \nmonitoring current compliance levels.\nIT Support Experience: \ntracking employees’ satisfaction with their IT support.\nInternal communication:\n measuring employees’ satisfaction with internal communication and the tools used to deploy it.\nDevice network: \nmonitors additional sources of data regarding network experience.\nAccess to corporate documentation: \nmonitors employees’ satisfaction regarding the access and consumption of corporate documentation.\nRemote work experience: \nmonitors employees’ IT satisfaction when working remotely.\nWhat would your score look like?\nMeasuring and baselining your \nDigital Employee Experience\n provides you with actionable insight to quickly and effectively drill-down and troubleshoot areas of improvement. The ability to customize what you measure is key to optimize areas of improvement and truly focus on what matters most to you\nSchedule a demo to find out what your expanded score would look like\nAlready a Nexthink user?\nGet started on Community\n\nDigital Employee Experience Scoring\nThe 5 Areas Where You Can Get Digital Experience Scoring Right\nRead the guide\n \nRelated posts:\nPowering the Digital Employee Experience for Remote Workers \nThe Ultimate List of Digital Employee Experience Job Titles \nThe DEX Show | Podcast #1 – Holistic Technology Experience Management w/ Andrew Hewitt \nThe DEX Show | Podcast #13 – Technologist Table Stakes w/ Mary K. Pratt and Sean Malvey \n


DEX Score Expansions Empower IT to Measure What Matters Most

Customize the way you want to measure experience

Focus on what matters most to you

What would your score look like?

Digital Employee Experience Scoring

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