One of the core convictions of the entire DEX movement is that if IT is responsible for the technological experiences of all employees, all the time, it must also have the means to measure and manage those experiences. Without this, it isn’t just an unreasonable expectation—it’s also ineffective for organizations and employees alike.
This insight has driven Nexthink to empower IT teams with the tools they need to see, diagnose, and fix every issue. We've consistently pushed the boundaries of IT’s capacity to improve user experience, ultimately earning recognition as the leader in both Gartner’s Magic Quadrant and Forrester’s Wave reports.
The Long-Standing Gap in VDI Experience
For too long, however, there’s been a glaring exception. Employees using Virtual Desktop Infrastructure (VDI) environments have remained, in many ways, invisible to IT teams. VDI-specific teams often lack the tools to understand the experiences of employees as they work within these environments.
The consequences? Frequent ticket escalations, often with insufficient insights to diagnose—let alone resolve—issues. This not only leaves VDI teams unfairly bearing the blame for incidents but can also cast undue blame on the VDI infrastructure itself, regardless of the actual root cause.
Given how many employees must rely on VDI infrastructure to perform their jobs, this scenario isn’t just frustrating—it’s a serious problem for organizations dependent on the success of their digital workforce.
Introducing Nexthink VDI Experience
Today, we’re thrilled to announce the launch of Nexthink VDI Experience—a game-changing addition to the Nexthink product family. This new solution brings advanced visibility and control to VDI environments, giving every VDI team the insights and tools they need to deliver exceptional digital experiences.
Nexthink VDI Experience is a next-generation VDI monitoring tool designed to provide:
- End-to-end visibility: Granular VDI experience indicators sampled every 3 seconds.
- AI-guided insights: Identification of trends and patterns that highlight underlying issues.
- Proactive alerting: Early detection of emerging problems across all aspects of VDI.
- Targeted automation: Advanced real-time remediation & automation of recurring issues.
- Purpose-built interface: Designed specifically for VDI teams to diagnose and resolve problems instantly.
For the first time, VDI teams can accurately pinpoint whether an issue originates from VDI or elsewhere in the environment—and most importantly, resolve it seamlessly.
A New Era for VDI Management
This release marks a milestone in the history of VDI management. VDI teams now have a tool sophisticated enough to meet the unique demands of these environments, bringing their capabilities on par with the industry’s leading DEX solution.
With Nexthink VDI Experience, VDI teams are no longer reactive victims of escalations—they’re proactive problem solvers. Equipped with real-time data and AI-powered insights, they can eliminate digital friction, reduce ticket escalations, and ensure employees remain productive and satisfied.
Key Benefits for VDI Teams
- Resolve vague or unclear employee tickets quickly with real-time insights.
- Avoid unnecessary ticket bounces between teams by diagnosing the source of issues faster.
- Move from reactive troubleshooting to proactive prevention of issues.
Ultimately, it’s another proud milestone for Nexthink and a transformative moment for the VDI space.
For more details, visit the Nexthink VDI Experience product page.
