Nexthink named Customer Choice in 2022 Gartner® Peer Insights Voice of the Customer Report. Read Report

Blog Post|5 minutes

How to Reduce IT Costs without Increasing Incidents or Escalations

How to Reduce IT Costs without Increasing Incidents or Escalations
published
December 6, 2022

Cost cutting is the new trend… and there’s no end in sight yet.

With organizations across industries facing rising inflation and the threat of a recession, CFOs are forced to impose cost-cutting measures to improve cost efficiency across teams. As a result, IT teams are with a dilemma: how to improve the cost-effectiveness  without impacting employee satisfaction or service desk productivity?

Is it ok to delay IT initiatives to save costs?

Funding enterprise IT initiatives is a huge expense for any company.

Yet enterprise IT is undeniably a key business differentiator in the hybrid era, so delaying enterprise IT initiatives just to save costs in the short team is not sustainable in the mid and long term. Delaying necessary IT projects not only slows down digital transformation but also increases the likelihood of future incidents, which in turn impacts the service desk and employee productivity, and—ironically—leads to increased costs.

Also, organizations that continue to invest in strategic business initiatives during tough times tend to be able to reap better rewards once things start to get better.

Hence it’s necessary to undertake a strategic approach to cost-effective enterprise IT, one that includes an assessment of the cost-reward analysis of each initiative.

This is where Nexthink can help with the complete visibility over the IT estate to aid critical cost-saving decisions across major IT initiatives like employee device upgrades, software license optimization, cost effective service desk optimization, or cost effective IT transformations.

Let’s understand how Nexthink can be used to drive cost savings and do more with less.

1) Reduce recurring hardware costs without increasing tickets

Nexthink provides insights required to perform actual usage, performance, and employee perception-based asset refresh rather than age-based upgrade to avoid cost spent on replacing devices that are still good to use.


By leveraging the vast device performance telemetry collected from Employee devices, Nexthink dynamically categorizes devices into three categories

  1. Devices to Retain: Devices having good technical performance and employee satisfaction don’t need a refresh.
  2. Devices to Upgrade: Devices that just need a simple hardware upgrade—like memory or disk space, are not a complete replacement.
  3. Devices to Replace: Devices that have a bad performance, over-utilization, and bad user feedback require a replacement.

Learn More: Reduce Hardware Refresh Costs through “Performance-Based” Device Upgrade

 

2) Drive Software License Costs down without increasing the Service Requests

Nexthink insights help to perform utilization-based Software Rationalization and License Optimization so that enterprises can avoid unnecessary recurring costs like unused and redundant software license costs.

With the ability to discover all aspects of the software in the enterprise, like utilization by user, time of utilization, usage pattern, parallel licensing, etc. IT Teams can immediately:

  1. Discover and Meter the software utilization
  2. Reduce under/unutilized licenses
  3. Re-Allocate the recovered licenses to users requiring the application.

Learn More: Reduce Software License Cost through “Usage-Based” Application Optimization

 

3) Drive Service Desk Costs down without increasing escalations

Nexthink helps Service Desk teams to detect and remediate reported and non-reported issues at scale to improve cost efficiency of the team.
The vast telemetry collected and the robust feature set of Nexthink platform help IT teams drive improved cost efficiency by successfully adopting Shift-Left approach to IT Service delivery and support. Nexthink helps to

  1. Reduce MTTR by Improving Efficiency: Nexthink helps to quickly identify the issues, validating their velocity and volume. SOPS OF Top Call Drivers could be automated and made available to ServiceDesk analysts to initiate remediations without taking remote control of the end-user device.
  2. Eliminated Incidents by Automation: Nexthink helps identify IT issues in the early stages and fix them with Automation using Nexthink Remote Actions to avoid incidents from becoming Top call drivers.
  1. Deflect Incidents by Contextual Self-Help: Leverage Nexthink to Empower and Engage users to fix issues by themselves before calling the Service Desk by Embedding the Self-Service portal with Automated Fixes.
  1. Avoid IT Problems by gaining Digital Visibility: Nexthink provides End to end Visibility across enterprises for identifying issues and gathering critical insights required to avoid IT problems. Nexthink could be integrated with IT systems like ITSM, Chatbots, HR systems, Security Systems, etc. to make available proactive insights within those platforms.

Learn More: 3 steps to reduce IT Tickets without impacting End User Satisfaction and Productivity

 

4) Perform Successful Transformations without impacting the Project cost and Quality

Nexthink empowers IT teams to Assess, plan, deploy and run Digital Transformation Projects in a cost-efficient manner, using a unique combination of targeted automation, employee engagement, and landscape-wide visibility.
The data from Nexthink could be leveraged at each stage of the transformation project for

  1. End-to-End Visibility: Nexthink helps to see what’s there in the IT landscape, what’s being used, what’s not, and how it’s being used. Nexthink telemetry could be leveraged to segment users and create user personas that allow change and transformation to happen easily, seamlessly, and with minimum disruption.
  1. More Control: Nexthink removes any blind spots and empowers IT Teams to track project progress against the plan and observe real-user behavior as the change is being deployed like how the change has been adopted, how it’s being used etc.
  1. Realtime Insights: Nexthink helps to gain an up-to-the-minute understanding of how your IT services connect. Nexthink also aids to understand in real-time how changes are working along with instant context-based feedback
  1. Proactive: Nexthink bolsters the ability of IT teams to predict and prevent problems and issues – BEFORE employees notice it or are impacted. Nexthink pinpoints exactly who is about to have a problem before they have it.

Learn More: Driving Cost-Efficient Transformations Without Impacting Quality


Deliver a Cost-Effective Digital Workplace without impacting productivity

Thus, with more informed, data-backed decisions powered by Nexthink, IT teams can optimize Cost Effectiveness without impacting Service Desk productivity or employee satisfaction.

 


Looking to optimize Cost Effectiveness of Enterprise IT through smart and data-backed decisions? Contact Us