BLOG POST4 MINUTES

Experience Optimization – Virtualization, UX and Insight Upgrades in Latest Release

PUBLISHEDDecember 2nd, 2020

Since its initial release back in early 2020, Experience Optimization has offered IT teams around the world a prioritized guided process for proactively managing digital employee experience (DEX) across the enterprise. Since then, it has received continuous upgrades with each product release – new DEX Score dashboards, a modernized interface, additional playbooks, updated metrics or remote working categorization to name a few.

But it doesn’t stop there as Nexthink Experience’s 2020.5 release stays true to the continuous improvement of IT’s most important DEX management dashboard.

Here’s a quick overview of what to expect in the latest release.

Guided remediation UX improvements

The first—and most visual—change is the refreshed Playbook user experience.

Playbooks are automated suggestions available directly from the dashboard. Each one includes best practices gathered from a community of over 1,000 enterprise customers—covering investigation steps, automated actions, and employee engagement campaigns. These are based on defined filters, ranked by their impact on employee experience.

This new UX streamlines and facilitates playbook navigation in two simple columns. CauseDetect—Nexthink integrated AI-driven root-cause analysis—is easily accessible from this new navigation to quickly identify the underlying source of a chosen issue.

Filtering by virtualization

Experience Optimization provides dynamic filtering capabilities that automatically update dashboard metrics and suggested playbooks. Filters can be defined based on DEX score, employee experience, location, working style and more.

Managing virtualized management is a key aspect of Nexthink Experience, especially with the recent additional support for VMWare Horizons and Microsoft WVD. Users can now apply a “virtualization type” filter to focus on non-virtualized, Virtual Desktop Infrastructure (VDI) or Session-Based Computing (SBC) users. This allows IT teams to use Experience Optimization’s proactive remediation capabilities specifically on its virtualized user base to manage and improve their experience.

Subscore trends and metrics

Scrolling down the Experience Optimization dashboard, users can find additional details highlighting key contributors to their DEX scores. With the latest release, dynamic “popover” windows provide deeper insight about the composition of each individual score with their own trend analysis and root-cause overview, from which you can drill down for further investigation.

Root cause analysis and DEX score context can now be understood at a glance to help drive faster and more efficient investigations.

Smarter filtering and additional playbooks

In addition to the above, the release introduces smaller features and updates. For example, smarter cross-dashboard filtering allows users to keep relevant filters while moving from one dashboard to another. More playbooks, including sentiment-related playbooks, have also been added, and many of the current ones have been updated with new remote actions, campaigns and investigations.