What Happens When Digital Transformation Comes to a Complete Standstill?
When an SCCM update failed, this organization found a creative workaround to install MS Teams on 1,200 devices in 48 hours.
While every employee is more reliant on their digital experience in remote and hybrid workplaces, the future of work has brought about an increasing number of communication and support challenges for EUC teams. This gap is only exacerbated by the growing pressure on IT teams to deliver unmatched digital employee experience in the ongoing effort to retain talent.
When EUC teams don’t have visibility into the employee experience, they are more likely to run into issues around communication, adoption, training, and IT support, resulting in delayed projects costing more time and money. And even worse, they are not improving employee productivity. According to McKinsey, 84% of employees said that their company’s digital transformation efforts didn’t improve their performance.
Use targeted engagement campaigns to facilitate digital transformation
Despite the time, planning and energy that the EUC team at a Northern European manufacturing company dedicated to retiring Skype for Business and transitioning to MS Teams, they hit a major roadblock when they realized that the majority of the employees’ devices did not have MS Teams installed. SCCM failed, leaving the IT team stuck.
Since every employee was working remotely, the company relied heavily on collaboration tools and couldn’t operate without them. Rather than applying a manual fix in SCCM, the IT team decided to rely on the employees and leveraged Nexthink Engage’s unique capabilities to send a targeted campaign to only affected users. Every employee without Teams installed received an immediate campaign offering clear instructions on how to install it themselves.
The results were immediate. In 48 hours, they received an 80% response rate with thousands of employees successfully installing Teams using the instructions provided. This allowed IT to avoid hundreds of tickets, each of which would take upwards of 15 minutes per device to complete.
With the help of Nexthink Engage, this Northern European manufacturing company sent a targeted education campaign that received an 80% response rate.
This incredibly high response rate resulted in 1,200 devices successfully installing Teams in just 48 hours.
The Nexthink Engage campaign saved this Northern European manufacturing company thousands of support hours and ensured that every employee could collaborate effectively, with minimal downtime, on the same platform.
By focusing on the employees, this company used real-time analytics, dashboards, and two-way personalized communications to prevent a failure of digital transformation and to drive employee collaboration and productivity.
See Nexthink Engage in action in this MS Teams use case demo
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