At Nexthink, we are always thrilled to see organizations leverage digital employee experience (DEX) to drive real change—and few examples are as compelling as Toyota’s. In a recent article for Computer Weekly, Zakir Mohammed, Toyota’s Manager of AI and Automation, shared how the automotive giant is overhauling its IT service delivery. If you haven’t already, we highly recommend reading the full piece by Cliff Saran for a deeper dive into this remarkable transformation.
Highlights from Toyota’s DEX Journey
Toyota is setting bold goals: in the US, the company aims to eliminate the traditional IT service desk or, at the very least, reduce helpdesk calls by 80% this year. How? By evolving towards a completely proactive, automated approach powered by Nexthink.
Watch: Zakir Mohammed on DEX Maturity:
Here are some standout takeaways from Toyota's story:
- Proactive Problem-Solving: Using Nexthink, Toyota can detect and resolve IT issues before employees even notice them, transforming the experience for its 100,000 staff.
- Automation and Predictive Analytics: Virtual assistants and predictive maintenance capabilities ensure tasks like software installation and device repairs happen seamlessly—often without the need for employee intervention.
- Scalability and Impact: What started as a 100-user pilot expanded to 30,000 employees, with benefits ranging from reduced software waste to automated hardware replacements.
- Virtual Assistant Integration: Toyota envisions a ChatGPT-like assistant to streamline IT requests and automate responses, further reducing the friction between employees and their IT needs.
We’re proud to support innovators like Toyota in their journey toward exceptional employee experiences. Be sure to read the full Computer Weekly article for even more details about Toyota’s cutting-edge approach, and stay tuned for more DEX stories from around the world.