In the last few years, we’ve seen an awakening across the IT space of leaders working on one skill: empathy.
The past outlook of IT, is that it’s a business sector focused on solving problems from employee submitted tickets. A face behind a computer. No need for anything beyond this.
Our guest, Mary Patry, CEO, Executive Coach & IT Advisor at ITeffectivity, LLC, shares that the modern approach, led by CIO leaders, is to focus on employee engagement, experience and emotional health.
We discuss:
- Moving from the triage approach of IT needs to prescriptive and preventative
- Why it’s important for CIOs to learn to lead with empathy
- The importance of company values, culture and connections
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