Democratizing Digital Employee Experience with Nexthink Assist
Artificial Intelligence and Machine Learning have been at the heart of our strategy since the beginning. At the birth of Nexthink we wanted to help IT teams not get drowned in list of logs, but rather immediately see actionable data already processed, correlated and ready to consume. Today, Nexthink Infinity’s AI-powered diagnostics show IT the complete reality of what is affecting employees, automatically correlating issues against the most common root causes, turbo-charging IT’s response to the most complex digital employee experience issues.
But we aren’t stopping there… as the true, original creator of the Digital Employee Experience category, Nexthink is fully committed to defining, leading, and driving innovation in this space – and the next step is bringing the power of Large Language Models (LLM) to our customers.
Democratizing access to the context that matters is a key principle of enabling more teams to easily solve Digital Workplace problems using Nexthink. On top of the existing workflows, visualizations, and our intuitive query language, NQL, we see a great opportunity to go one step further.
Nexthink Assist, the first AI-powered virtual assistant for DEX, allows IT Admins to address both common and custom troubleshooting scenarios, instantly, through natural language. For example:
- “Retrieve all devices having outlook crashes,” and “Only the ones with more than 5 crashes.”
- “Which users in London are having Teams call quality issues today?” and “Group them by remote and office workers.”
- “Can you tell me the average DEX score of the employees working in Finance and HR?”
Let’s dive deeper into a specific scenario. The VP of Sales reaches out to the IT team to notify them that he is experiencing frequent device crashes, but is unsure why. He asks the team to investigate to see what they can do in short order. The IT Admin turns to Nexthink Assist to ask a few questions to understand what is going on with his device.
Dialogue:
- User: Show me all execution crashes for devices on the VIP list.
- NXT Assist: Here is the list of execution crashes on VIP devices. qualysagent.exe is crashing the most, with 84 crashes on 12 devices over the last 7 days.
- User: What version of the agent is installed on each of these devices?
- NXT Assist: Here is the list of qualysagent.exe versions installed on each device. Version 4.8 is installed on 8 devices and version 5.0 is installed on 12 devices.
Outcome: By using Nexthink Assist, the IT admin instantly worked through device issue troubleshooting without having to write any queries whatsoever. When Nexthink Assist came back with multiple versions of qualysagent.exe installed on some of the VIP devices, the IT admin knew this was a problem, as only one agent should be installed per endpoint. Then verifying the stability of the latest version of the security agent by looking at device crashes over the last 7 days for VIP users who only have version 5.0 installed before removing version duplicate out-of-date version 4.8 to ultimately remediate the situation.
Conducting an instant investigation with the use of natural language is just the beginning. Nexthink will continue to enhance capabilities and training the Nexthink Assist to conduct even more tasks like:
- Product onboarding and self-help
- Generating employee engagement surveys
- Building custom dashboards
- Creating system alerts
- Analysing DEX results
- And more…
We often hear from customers that deploying Nexthink is like switching the lights on in a dark room – they can FINALLY see everything. When you see everything, spotting the patterns that matter and finding context becomes the most pressing challenge – You can then fix ANYTHING. Nexthink continuously works on this through curated admin visualizations, powerful NQL query language, and as it’s always been, developing AI capabilities to uncover patterns and reduce complexity of an admin’s daily tasks.
Want to learn more about what we are building? Contact us.
Related posts:
- How Nexthink Provides Complete Visibility into Your Digital Workplace
- The Ultimate Guide to Digital Workplace Observability
- How a company saved 32k hours of IT support and $1.6M on their Windows Migration
