In the early days of Nexthink we had a whimsical way of articulating what we were working to achieve. “We want to develop a kind of digital guardian angel,” we’d say, “sitting on the shoulder of the employee, ensuring they are getting the most out of every working hour: productive and enjoying their work, without sacrificing a single minute to IT issues or application problems."
20 years have passed, and today we are thrilled to unveil the first acquisition in our history—and a significant advancement towards that original and enduring aim—as we welcome AppLearn into the Nexthink family. AppLearn is a UK-based software company specializing in personalized learning and digital adoption guidance within applications. Join us as we explore the significance of this acquisition and how it will bolster Nexthink's capacity to reclaim time for employees and IT teams, empowering all enterprises to extract maximum productivity gains from digital transformation initiatives.
Extending Your Organization’s Digital Dexterity
Anticipated productivity enhancements from digital transformation projects are frequently hampered by the considerable time lost as employees troubleshoot infrastructure and configuration incidents or navigate new applications and processes.
Picture a weary sales rep at the airport, poised to finalize a purchase order after a week of negotiations at the quarter's end. Initially, the device fails to reboot. Then, connectivity fails. Next, a minor alteration in the CRM approval process renders them unable to complete the task. All such incidents—whether stemming from infrastructure, applications, or processes—can derive from well-intentioned digital transformation initiatives.
For two decades, Nexthink has spearheaded efforts to mitigate such setbacks, empowering IT to confidently drive transformation through automation and proactive incident prevention. As the example above illustrates, however, set-backs can still occur outside of the reach of an incident-free infrastructure and optimal digital workplace configuration. For absolute confidence, IT also needs to be able to facilitate digital adoption and dexterity among employees.
With the acquisition of AppLearn, Nexthink is positioned to offer the only end-to-end digital employee experience (DEX) solution capable of augmenting every facet of digital workplace maturity, and preemptively address all the challenges faced by that weary sales-rep. Whether it involves acclimating to a new application or navigating a fresh process, IT teams can now deliver guidance precisely where and when it is most needed.
The combination of Nexthink’s end to end visibility, AI capabilities, automation, and new digital adoption capabilities fortifies our commitment to give back time to everybody in an enterprise and achieve the highest productivity gains from digital transformation investments. By acquiring and integrating AppLearn, Nexthink becomes the guardian angel of every digital endeavor, guiding each employee towards their fullest professional potential.
