Experience Central Expanded Capabilities
Continuously building upon the industry-leading Nexthink DEX Score and Experience Central, we are pleased to announce an extensive set of new, high-value features to amplify Senior IT Leader’s ability to manage all aspects of their employees' digital experience proactively and strategically.
Building upon the capabilities described in Strategic DEX Management earlier this summer, the following capabilities have been added:
1. Strategically-driven and Operationally-actionable DEX Scoring
Experience Central has been extended to deliver prioritize areas of strategic investment and confirmation of scores via accurate drill down to the raw score metrics behind the computation of the score. This enables comprehensive and rapid focus on specific opportunities for improvement that can yield the most significant enhancement in overall employee experience.
We have also extended DEX score visibility across multi-device employee experience situations (e.g., multi-desktop, VDI, etc.) ensuring continuous context for the users across their devices.
Finally, we have made improvements in how Experience Central calculates the DEX score in situations with widely disparate time zones. This has been updated to ensure that all queries and uses for Scores in the last 24 hours will always return the proper results with no
gaps.
2. Faster, easier Focus on Best Areas for Proactive DEX Improvement
Experience Central has been extended with intelligent contextual delivery of the potential “Impact on DEX Score” across all individual DEX score nodes to triage accurately and rapidly to
focus proactive remediation efforts that best maximize total employee experience scores.
This powerful capability gives IT Leaders and Teams “at a glance” ability to completely understand the end-to-end status of their digital experience and give them highly actionable information to guide proactive triage efforts that will best improve overall DEX.
Experience Central filtering capabilities have also been expanded to fully “inherit” downstream across the broader Nexthink operational troubleshooting and remediation workflows and capabilities, such as AI (Artificial Intelligence) powered diagnostics, alerts, and troubleshooting drilldowns. The result is faster workflows and operational improvement activities that fully align with strategic DEX improvement goals. Available via Nexthink Library, we have delivered dashboards for Device performance and logon/boot troubleshooting that are linked from Experience Central.
3. Introducing DEX Score Benchmarking (Tech. Preview)
Currently in Technical Preview with 80 Nexthink Customers (and available shortly), we are delivering all-new strategic benchmarking dashboard reports to give senior leaders the ability to assess how their DEX scores (and importantly the underlying technology scores) compared to other companies such as their industry-peers.
Now IT leaders can rapidly compare their progress in not just “how we score compared to others,” but importantly in terms of what industry (and employee) expectations of relevant underlying technologies. Understand answers to questions such as “how do our logon duration times compare with other companies like ours? How many crashes are typical? Are we ahead or lagging?.” This enhances confidence in guiding strategic decisions towards achieving the possible and helps avoid chasing potentially inconsequential improvement paths.
Summary
With Experience Central and the DEX score (V3), IT leaders can now better govern, and make well-informed, strategic decisions about how best to optimize their IT teams and workplace technologies to maximize employee DEX AND IT reputation. They and their teams can now:
- Proactively see building issues affecting DEX and prioritize resolution before technology-related tickets are raised.
- Have over-arching DEX context for Nexthink Infinity diagnose capabilities to rapidly find underlying causes.
- Validate that issue fixes resolved the impact upon employee DEX
- Compare and contrast their progress across the organization and against their industry peers.
For more information, please visit: Experience Central
