Shadow AI is already in your digital workplace — here’s how to turn it into an advantage
AI is everywhere, whether sanctioned by IT or not. Employees are adopting ChatGPT, Claude, and countless other consumer AI tools to get work done faster, often outside enterprise oversight. This rise of shadow AI brings new challenges for IT: data leakage, compliance risk, and widening visibility gaps.
But it also presents opportunity. With the right governance and insight, IT can channel this momentum into better, safer, and more adaptive digital experiences for every employee.
Download the Gartner®️ report, “The Impacts of Shadow AI on Digital Employee Experience,” to explore how IT and digital workplace leaders can safely embrace AI while improving DEX and organizational productivity.
In this report, you’ll learn how to:
- Discover and assess shadow AI usage across your environment to strengthen governance and minimize hidden risks.
- Build a secure, flexible BYOAI strategy that aligns IT, security, and digital workplace priorities—without slowing innovation.
- Incorporate consumer AI to enhance DEX, creating adaptive, human-centric experiences that empower employees to work smarter and stay engaged.
AI isn’t just reshaping technology, it’s redefining the digital employee experience. Lead the transformation with data, visibility, and control.
Gartner, The Impacts of Shadow AI on Digital Employee Experience, By Jason Wong et. al, 3 October 2025.
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