Uncover how IT leaders are using predictive insights and AI to reduce friction, build trust, and prepare for what’s next.
A practical discussion on how organizations are moving from reactive support to predictive, experience-led IT.
Audience takeaways
- Why Predictive DEX is emerging as a defining IT shift for 2026
- How AI is already changing day-to-day work, from experimentation to “vibe-coding”
- What increasing complexity means for trust, productivity, and the future support model
- How IT roles and career paths are evolving in an AI-accelerated workplace
Speakers
- Jon Cairns, Chief Customer Officer, Nexthink
- Doug Shannon, Global Intelligent Automation and Gen AI Leader
