Your service desk is struggling. Agents have to rely on end user involvement, are forced to move between dispersed tools, lack insights to diagnose accurately, and lack tools to remediate fast. The result? Tickets take too long to fix and too many are escalated to more costly teams. All of this drives up handling time and MTTR – not to mention the bottom line.
Join us to discover how Nexthink Amplify can help you strengthen your service desk and empower frontline agents to close tickets faster and escalate less, leading to immediate reductions in call duration and resolution time, and overall efficiency gains in the service desk and end user support.
You’ll also learn how to:
- View all devices, apps connections and executions in real-time
- Identify the context, scope, and impact of issues through machine learning
- Resolve issues fast via smart automations targeted remediations, and employee self-help
Andy Philp, Product Marketing Director
Daniel Reilly, Senior Technical Partner Manager, Nexthink