Supporting a multilingual, distributed workforce across complex HR and enterprise tools like ADP, UKG WFM, and Cornerstone was a major challenge for Interfor—one of North America’s largest forest products companies. With Nexthink Adopt, they turned tech confusion into digital confidence, reducing over 14,000 support tickets and saving more than $200K in the process. Read how in-app guidance and contextual support transformed their employee experience.
Business Challenge
A Multilingual Workforce Struggled with Complex HR Systems
Interfor’s 3,000+ employees span the U.S. and Canada, operating in English, French, and Spanish. Tools like ADP, UKG WFM, and Cornerstone were essential—but intimidating. Seasonal surges in support demand, inconsistent documentation, and limited guidance for infrequent tasks like tax filing and performance reviews overwhelmed HR and IT teams. Employees lacked confidence; HR carried the burden.
The Nexthink Adopt Solution
Contextual Guidance That Scaled with Confidence
By layering Nexthink Adopt over its key HR platforms, Interfor delivered multilingual, in-the-moment support tailored to role, task, and timing. Interactive walkthroughs, smart ToolTips, and real-time nudges helped employees complete tasks independently—from updating timecards in UKG to accessing tax forms in ADP—without waiting on support.
See How Interfor Transformed HR Tools Into Self-Service Success
From navigating tax forms in ADP to streamlining time tracking in UKG and simplifying goal-setting in Cornerstone, Interfor used Nexthink Adopt to eliminate confusion and empower every employee—no matter their language or location.
The result? Less hand-holding, fewer tickets, and more confident users across the board.
Explore how they did it. Request a demo.
