Improving customer experience is a multi-faceted challenge to tackle as needs vary between stakeholders. How are agencies profiling a successful strategy and what is the vision for the future?
During this webinar, you will gain the unique perspective of top government CX experts:
- Janet Pence, Director of CBP Experience, Office of the Commissioner, Customs & Border Protection
- Barbara Morton, Deputy Chief Veterans Experience Officer, Department of Veterans Affairs
- Bill Tinston, Director, Federal Electronic Health Record Modernization Office, Joint Department of Defense and Veterans Affairs Office
- Ken Gonzalez, Director, Solutions Architecture Connected Experiences, Verizon Business Group
- Tim Flower, Vice President, DEX Strategy, Nexthink
Moderator: Luke McCormack, Host of the Federal Executive Forum
Panelists also will share lessons learned, challenges and solutions, and a vision for the future.
