What was once an IT problem is now a business problem
IT and business misalignment
60% of AI initiatives will miss their value targets due to poor IT alignment with business targets
Chatbots aren't stopping tickets
85% of chatbot issues still hitting IT support
AI spreading faster than IT can control
$4.4 billion estimated in financial losses due to flawed outputs, compliance errors, and bias
Poor DEX drains business value
470,000 hours lost per year to poor digital employee esperience